Customer Management IQ is proud to bring your way the 9th Annual Call Centre Canada Week. The only Call Center event in Canada that truly brings together the industries bell weathers.
In 2014 we are taking your experience to a whole other level and will provide you with the most important case studies, from the most important companies in Canada and beyond, in a way that only Call Center Week Canada can.
You asked for more opportunities to hear from the best in the areas that are troubling you most:
o Benchmarking Your Way to Call Center Excellence: Find the Motivation and the Means
o From New Business Models to New Channels: A Glimpse at the Industry’s Future
o Coping with the digital Environment
o Creating customer experience with social media
o Enhancing Multi-Channel Customer Experience to Drive Business Growth
o New ways to attract and retain human talent in Contact Centers
o The convergence of mobility, Social and Digital Media
And in a brand new initiative, in 2014, Call Center Week Canada will also be giving you the opportunity to hear, learn from and network with some of the biggest brands and biggest call centers anywhere in the US and the globe. You asked for it, so we delivered it.
Benefit from more research, more speakers and more know how to deli ever to you the most important call center event ever to hit Canada. Your leaders. Your Industry. New strategies.
What to look forward to for 2014…
· 35+ End User Speakers from leaders in both the Canadian and US Call Centre Industry
· Comprehensively representing the Canadian Call Centre Industry including large (1000+ agents), medium-sized (100 – 500 agents) and small (< 100 agents) Call Centres.
· A Focus Day on “People” – Driving Business Results by Engaging, Retaining, Attracting & Empowering Agents.
· 2 Site Tours providing you the opportunity to meet with the site tour leadership team and see first-hand how they deal with everyday issues – Confirmed site tour for 2014, BBM Canada