Featured Speakers :

 Kelly Harper
Kelly Harper
Director of Customer Experience
BMO Financial Group
 Steve Riddell
Steve Riddell
Vice President and Chief Operations Officer
 Katy Cook
Katy Cook
Director, Customer Care Strategy
Liberty Utilities
 Ian Jacobs
Ian Jacobs
Customer Experience Evangelist
 Clarence Foster
Clarence Foster
Director - Customer Support
NetMotion Wireless
 Steve Kaay
Steve Kaay
VP of Global Contact Centre Operations
US Auto Parts
 Carolina Toliver
Carolina Toliver
Associate Training Manager
Best Buy
 Lawrence Whitaker
Lawrence Whitaker
Senior Consultant Customer Experience
Bell Canada
 Jonathan Rasiah
Jonathan Rasiah
Director National Customer Care Long-Term Planning
Rogers Communications Inc
 Mark Edelman
Mark Edelman
VP Member Services
1st United Services Credit Union

Call Center IQ is proud to present the 9th Annual Call Centre Week Canada: the only Call Centre event in Canada that truly brings together the industry bellweathers.

In 2013, we grew by 150% and over 80% of attendees were end-users! But in 2014 we are taking your experience to a whole new level. We will provide you with the most important case studies, from the most important companies in Canada, in a way that only Call Centre Week Canada can. And in a brand new initiative, we will also be giving you the opportunity to hear, learn from and network with some of the biggest brands and biggest call centres in the US and the world. You asked for it, so we delivered it! Learn more about this year's improved agenda.

You asked for more opportunities to hear from the best in the areas that are troubling you most:

  • Benchmarking Your Way to Call Center Excellence: Find the Motivation and the Means

  • From New Business Models to New Channels: A Glimpse at the Industry’s Future

  • Coping with the Digital Environment

  • Creating Customer Experience with Social Media

  • Enhancing Multi-Channel Customer Experience to Drive Business Growth

  • Creativity and Innovation to Maximize Human Talent

  • New Ways to Attract and Retain Talent in Contact Centres

  • The Convergence of Mobility, Social and Digital Media

What to look forward to in 2014

  • 35+ End-User Speakers from leaders in both the Canadian and US Call Centre Industry

  • Comprehensively representing the Canadian Call Centre Industry including large (1000+ agents), medium-sized (100 – 500 agents) and small (< 100 agents) Call Centres.

  • A Focus Day on "People" – Driving Business Results by Engaging, Retaining, Attracting & Empowering Agents.

  • 2 Site Tours providing you the opportunity to meet with the site tour leadership team and see first-hand how they deal with everyday issues

  • Lean about our confirmed site tour for 2014: BBM Canada

Sponsors & Exhibitors

Download the Agenda

Resource Center

Visit the Resource Center for complimentary industry related content!


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