Bringing Call Centre Ideas to Life

At the 4th Annual Call Centre Week Canada.

It is no secret that the last 18 months has created a challenging environment for Call Centres. Attend IQPC’s Call Centre Week Canada conference to find new and innovative ways to boost employee morale, balance cost cutting with improved productivity and at the same time as increasing levels of customer service.

Learn How To:

Empower and motivate frontline agents with focused training and programs
Analyze the true ROI of an enhanced customer experience
Evaluate new technologies that will drive efficiency and productivity
Inspire excellence through hands-on leadership
Develop ideas to optimize efficiencies through leaner processes and costs
Transition changes in your Call Centre seamlessly

Call Centre Week Canada Agenda

Sponsors & Exhibitors

Media Partners

Featuring Leading Call Centre Experts:

David Bradshaw
Head of Sales & Services
ING Direct
Graham Kingma
Head of Call Centre Operations
Wind Mobile
Chris Beckford
Head of Specialized Customer Services
Scotia Bank
Neal Dlin
Global Head of Customer
Care Spin Master

Download Center

Throughout the years, the Call Centre event series have accumulated a center of relevant articles, past presentations, podcasts and more!

View the latest:

Hiring Gen Y-ers, Innovation and Bringing Call Center Jobs Home With Joe Jacoboni

Steering Social Media and Comcast Through a Customer Service Sea Change With Frank Eliason

Straight Talk with Call Center Extraordinaire Art Hall

Post Conference Site Tour

Don’t miss the Post Conference Site Tour: Site tours are a great opportunity to visit leading Call Centres that are renowned for their customer innovation and leading outlooks on efficient operations. This site tour will include: a presentation by one or more executives; a walk around the facilities; an opportunity to meet Call Centre agents; and a question and answer period.

Rave Reviews for Call Centre Events

“We have visited other call center conferences around the country to determine which would be the best place to make a big presence and our conclusion was that IQPC puts on the best event."

- Executive Vice President, Language Services Association

Hear more Testimonials

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