THE NEXT STEP:
CALL CENTRES PROGRESSION TO A DIGITAL COMMUNICATION CENTRE

  • Live Debate
  • Round Table Case Studies Led By Expert Speakers
  • Panel Sessions

Customer management IQ is proud to be bring you our 7th Annual Call Centre Week Canada Summit. We are transitioning the event to just be once a year to bring you a bigger & more impactful group of speakers. Our focus will be to provide you with cutting edge insights and strategies from Directors of successful call centers that you can use to help yours take the next step.

IQPC’s 7th Call Centre Week Canada event in Toronto will give you the know-how to transform the traditionally perceived call centre model to being digitally enabled, understand the ROI and qualitative benefits to be gained, develop effective VoC programs, and learn how to better engage front line employees to drive your workforce amid change.

This conference promises to be a networking and discussion-filled event that will give you the opportunity to turn these innovative practical solutions into tangible successes for your call centre.

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2011 Speakers Included:

  • Sharmane Good
    Vice President of Customer Care Operations
    LoyaltyOne

  • Valerie Jones
    Former Director of Web Marketing and Chief Online Officer
    Virgin Mobile Canada

  • Andrew Gillespie
    Manager of Guest Services Worldwide
    Four Seasons Hotels and Resorts

  • Kevin Pierre
    Director of Enterprise Planning
    Davis + Henderson

  • Alice Thomas
    Vice President of EBusiness
    Mobile, Call Center Solutions, & Testing Application Services
    Sun Life Financial

New Interactive Formats Will Include:

  • Live Management style debate
  • Diverse panel discussions
  • Personal setting strategic case study round tables led by summit speakers!

Check out who attended the 2011 Call Centre Week – Canada

Don’t miss the interactive workshops for take-home and instantly applicable strategies:

  • Creating A Customer Centric Environment
  • Developing A Long Term Roadmap For Your Digital Communication Centre
  • Internal Leadership Strategies For Creating A Motivated Staff

Who Will Attend?:

VPs, Directors and Managers of:

  • Call Centres
  • Operations
  • Customer Care
  • Customer Affairs
  • Customer Service
  • Consumer Relations
  • Process Management
  • Centre Application Services
  • Service Optimization & Contact Centres
  • Online Strategy & Customer Experience
  • Employee Development & Training
  • Sales & Marketing
  • Telemarketing

Rave Reviews for Call Centre Events

“We have visited other call center conferences around the country to determine which would be the best place to make a big presence and our conclusion was that IQPC puts on the best event."
- Executive Vice President, Language Services Association

Read more Testimonials

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Register by February 24th, 2012 and save up to $1647

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2011 Sponsors

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2011 Media Partners

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